Shipping policy

HOLLOWGROVE ships orders to eligible delivery addresses available during checkout.

Shipping Fee

A flat shipping fee of $50 applies to orders unless a different shipping charge is clearly displayed at checkout or a promotional offer states otherwise.

The shipping charge is shown during the checkout process before the order is submitted.

Order Processing Time

Orders are generally processed within 1–2 business days after successful order placement and payment authorization.

Processing time does not include shipping transit time.

Orders placed during weekends or holidays may begin processing on the following business day.

Shipping and Transit

After an order has been processed, it will be prepared for shipment using an appropriate shipping service.

Estimated transit or delivery information may vary depending on the destination, shipping carrier, product availability, weather, carrier conditions, and other circumstances outside our direct control.

If an estimated delivery timeframe is displayed for a particular product or at checkout, that information should be reviewed before completing your purchase.

Tracking Information

When tracking information is available, it may be provided by email or through the applicable order information.

Please allow some time for tracking information to become active after an order has been shipped.

Delivery Delays

Although we work to process orders promptly, shipping delays can occasionally occur because of carrier disruptions, severe weather, holidays, incorrect address information, or other circumstances beyond our reasonable control.

If a significant shipping issue occurs, please contact us at hello@hollowgrove.us and we will assist with available information.

Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully review your address before submitting your order.

If an order cannot be delivered because the shipping information provided by the customer is incorrect or incomplete, additional arrangements or shipping charges may apply to resend the order.

Lost or Damaged Shipments

If your package appears to have been lost or arrives damaged, please contact us as soon as possible.

For damaged furniture, please keep the original packaging when reasonably possible and provide photographs of the item and packaging so that the issue can be reviewed.