Refund policy

Last Updated: September 20, 2026

At HOLLOWGROVE, we want you to be comfortable with your purchase. If you are not satisfied with your eligible purchase, you may request a return within 30 days of the date your order is delivered.

30-Day Return Window

You may request a return within 30 days after delivery.

To be eligible for a standard return, the item should:

• Be returned within the 30-day return period.
• Be unused or in a condition suitable for resale.
• Not have been intentionally damaged, modified, or altered.
• Include the original components and accessories, when applicable.
• Be adequately packaged for return shipment.

Because our products are furniture items, customers should take reasonable care when inspecting, handling, and repackaging an item they intend to return.

How to Request a Return

To request a return, contact:

Email: hello@hollowgrove.us

Please include:

• Your order number.
• The name of the item you wish to return.
• The reason for the return.
• Photographs when requested or when they help demonstrate the condition of the item.

Please do not send an item back before receiving return instructions from HOLLOWGROVE.

Return Shipping

For a standard return due to a change of mind, preference, or other customer-related reason, the customer may be responsible for the return shipping cost.

If an item arrives damaged, defective, incorrect, or materially different from the item ordered, please contact us before returning it. We will review the issue and provide return instructions where appropriate.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as reasonably possible after delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the item.
• Photographs of the packaging when available.

We may request additional information to determine the appropriate resolution.

Refunds

Once an approved return has been received and inspected, we will process the applicable refund.

Approved refunds are generally issued to the original payment method.

The time required for the refund to appear in your account may vary depending on your payment provider or financial institution.

Unless otherwise required by applicable law, original shipping charges may not be refundable for standard customer-initiated returns.

Return Rejection

A return may be refused or a refund may be adjusted when an item is returned outside the applicable return period or has been materially damaged, altered, or used beyond reasonable inspection.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.

Exchanges

If you would like a different product, size, color, or style, please contact us. Depending on product availability and the circumstances, we may recommend returning the original item and placing a new order.

Final Sale Items

If any product is specifically identified as final sale on its product page or at checkout, the applicable final-sale terms will apply unless otherwise required by law.