Privacy policy

Last Updated: September 20, 2026

HOLLOWGROVE respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what types of information may be collected through hollowgrove.us, how that information may be used, and the circumstances in which it may be shared.

1. Information We May Collect

Depending on how you use our website, we may collect information such as:

Name
Email address
Phone number
Billing address
Shipping address
Order and transaction information
Customer service communications
Information you voluntarily provide through forms or other website functions
Device and browser information
IP address
Website usage information
Cookies and similar technologies

We do not need to collect more personal information than is reasonably necessary for the purposes described in this Privacy Policy.

2. How We Use Information

We may use personal information to:

Process and fulfill orders.
Process payments through applicable payment providers.
Arrange shipping and delivery.
Provide customer support.
Respond to questions and requests.
Send order confirmations and service-related communications.
Manage returns and refunds.
Improve our website, products, and customer experience.
Detect, investigate, and prevent fraud or unauthorized activity.
Maintain website security.
Comply with applicable legal obligations.

3. Payment Information

Payments may be processed through third-party payment providers.

HOLLOWGROVE does not need to retain complete payment-card information when payment processing is handled by a third-party payment provider.

Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, understand website usage, and improve the shopping experience.

Some third-party services used on the website may also use cookies or similar technologies.

You may be able to control certain cookies through your browser settings. Disabling some cookies may affect website functionality.

5. Service Providers

We may share information with service providers that help us operate our business, such as providers involved in:

Payment processing
Order fulfillment
Shipping and delivery
Website hosting
Analytics
Customer support
Fraud prevention
Website security

These providers receive information only as reasonably necessary to provide their services or fulfill legitimate business purposes.

6. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable law, legal process, court orders, governmental requests, or to protect the rights, safety, and security of HOLLOWGROVE, our customers, or others.

7. Business Transfers

If HOLLOWGROVE is involved in a merger, acquisition, reorganization, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction, subject to applicable law.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, legal obligations, dispute resolution, accounting, and legitimate business needs.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

10. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include rights to request access, correction, deletion, or information about how your personal information is processed.

To submit a privacy-related request, contact:

hello@hollowgrove.us

We may need to verify a request before completing it where required or permitted by law.

11. Children's Privacy

Our website is intended for general consumers and is not directed toward children under the age of 13.

We do not knowingly request or collect personal information from children under 13 through the website.

If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.

12. Third-Party Websites

Our website may contain links or integrations to third-party websites or services.

We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.